Frequently Asked Questions.
Welcome to our help page!
If you have any questions about our maternity apparel or need guidance on placing an order, you’re in the right place. Before we dive into the details, let us assure you that our priority is to make your shopping experience seamless and enjoyable.
To save you time, we’ve compiled a list of frequently asked questions below. Browse through them, and you might find the answers you seek.
If you can’t find the information you need or have specific inquiries, our dedicated customer service team is just a message away. They are eager to provide personalized assistance and ensure your satisfaction.
At Rosa Amour, we are committed to meeting your needs and exceeding your expectations. Happy shopping!
Free UK shipping
Free delivery on orders over £150 placed in the UK. Also both worldwide and expedited shipping are available.
Gift Packing Service
Send a gift using our products, which include handwritten card and gift wrapping.
secure payment
SSL SECURED PAYMENT Your information is protected
14 days return
A refund request can be submitted 14 days after receiving your pre-made purchase.
worldwide Shipping
We Use with FedEx, UPS, DHL and DPD International.
Brand Information
Absolutely! Rosa Amour is a dedicated maternity and children’s dress atelier that specializes in creating bespoke, handcrafted pieces. Our brand is known for its commitment to quality, creativity, and attention to detail. Every dress we create is a reflection of our passion for fashion and our desire to make every special moment even more memorable.
At Rosa Amour, we stand out by offering a unique blend of bespoke craftsmanship and curated designs. Our dedication to creating custom-made pieces for photographers looking for bespoke and unique pieces for their clientele wardrobe along with expectant mothers and children, sets us apart as a brand that caters to diverse needs and occasions.
Sustainability is at the core of our values. We take pride in locally producing our garments in the United Kingdom and sourcing materials from our local communities whenever possible. By supporting ethical practices and minimizing our environmental impact, we’re committed to leaving a positive footprint in the fashion industry.
We’re delighted to work closely with photographers to enhance their client wardrobes. Our selection of dresses designed specifically for photography sessions offers versatility and elegance. Photographers can confidently offer our dresses to their clients, knowing that they’ll capture the essence of style and grace in every shot.
Rosa Amour was born out of a passion for celebrating life’s most cherished moments with exceptional fashion. Our founder’s love for design, coupled with a desire to provide unique attire for expectant mothers, children, and photographers, led to the creation of a brand that embodies elegance, creativity, and individuality.
Indeed, our signature style can be described as timeless elegance with a touch of contemporary flair. We aim to create dresses that exude sophistication and charm while remaining versatile enough to suit a range of occasions, from maternity photoshoots to family celebrations.
Our design process is a fusion of creativity, skill, and collaboration. Each piece begins with a vision inspired by the latest trends and our client’s needs and the occasion. Our designers then work closely to select fabrics, create patterns, and bring the dress to life through meticulous craftsmanship, ensuring that every detail meets our high standards.
Rosa Amour dresses are meticulously crafted to enhance the beauty of photography sessions. Our attention to detail, choice of fabrics, and understanding of how garments interact with light make our dresses a perfect choice for capturing stunning images that reflect both the client’s style and the photographer’s artistry.
What sets Rosa Amour apart is the unparalleled versatility of our dresses, capable of embracing a diverse spectrum of body sizes and types. Our dresses seamlessly mould to the contours of various physiques, including those with maternal curves, resulting in an impeccable fit that flatters and enhances.
We take pride in contributing to the maternity and children’s fashion industry by offering bespoke designs that celebrate the unique journey of expectant mothers and the joyful spirit of childhood. Our commitment to quality and personalized experiences empowers our customers to embrace their individuality and create lasting memories.
When you shop with Rosa Amour, you can expect a seamless and personalized experience. From selecting the perfect dress to receiving a handcrafted piece tailored to your preferences, we ensure that every step of your journey is filled with care, creativity, and a deep appreciation for your special moments.
Product Information
Yes, absolutely! We’re pleased to offer pre-order options for our extensive range of made-to-order gowns and clothing. Whether you’re eyeing a stunning gown for yourself or a charming outfit for your little one, our team is here to guide you through the pre-order process. Just get in touch, and we’ll ensure you have all the information you need to secure your desired pieces.
Certainly! Our expertise extends beyond individual pieces to crafting cohesive looks. If you’re looking for a matching mini-me outfit to complement your own dress, all you need to do is share an image or product code with us. Our skilled designers will collaborate with you to create an ensemble that embodies elegance and harmony.
| Rosa Amour | UK | USA | Under Bust |
|---|---|---|---|
| Small | 10-12 | 6-8 | 30-32″ |
| Medium | 12-14 | 8-10 | 33-35″ |
| Large | 14-16 | 10-12 | 36-38″ |
| Extra Large | 18-20 | 14-18 | 39-41″ |
Measurements are in inches
Please take a moment to review the size chart we have included specifically for children. This comprehensive chart outlines the different sizes available for our young ones, ranging from ages 1 to 12 years. As a brand dedicated to both style and practicality, we recognize the importance of clothing that not only looks good but also fits well. Our commitment to quality extends to our children’s line, ensuring that each piece is not only fashionable but also crafted to accommodate the unique needs of growing kids. Rosa Amour Children`s Size Chart| Rosa Amour | Top Length | Rosa Amour | Top Length |
|---|---|---|---|
| Size 1 | 10.5″ | 7 | 15″ |
| Size 2 | 11.5″ | 8 | 16″ |
| Size 3 | 12″ | 9 | 16.5″ |
| Size 4 | 12.5″ | 10 | 17″ |
| Size 5 | 13.25″ | 11 | 17.5″ |
| Size 6 | 14″ | 12 | 19″ |
Measurements are in inches
Photographers understand the importance of outfits that capture the essence of their clients. For our photography partners, our best-selling Rosa Amour sizes are medium and large. If your wardrobe needs include stretch fabric clothing, our medium size is a perfect fit. If non-stretch fabric garments are your preference, the large size ensures a seamless look.
We appreciate your enthusiasm for our designs! While our pre-made dresses have limited size and colour options, there’s good news. Most of our products are available for pre-order, offering you the opportunity to secure the item you desire. For a deeper dive into pre-order details, visit our dedicated “shop” page.
Our commitment to exceptional craftsmanship extends to creating bespoke couture pieces. Whether you’re seeking subtle modifications to an existing design or envisioning an entirely new garment, our customer service team is ready to collaborate with you. Your unique vision will be transformed into a one-of-a-kind creation that captures your style and personality flawlessly.
The allure of our products often leads to swift sales and occasional stock shortages. If you can’t locate a previously advertised item, it’s likely that it has been highly sought after by our valued customers. However, keep a watchful eye on our shop, which is regularly updated with replenished options. If you have queries about stock availability, our Customer Service team is here to assist you promptly.
At Rosa Amour, we take pride in the meticulous handcrafting of our products in-house, which often ensures a steady supply. While our limited-edition pieces are seldom restocked, we continually introduce new styles that reflect our commitment to versatility and elegance. Our dedicated team strives to offer you a curated selection that aligns with your preferences.
Absolutely! Your satisfaction is our priority. Whether it’s a minor length adjustment or a significant modification like sleeve removal, we’re here to accommodate your preferences. We recognize that occasions beyond photography might call for specific alterations, and we’re delighted to guide you through the customization process. Reach out to us, and we’ll ensure your dress is tailored to perfection.
Indeed, they are! We’re proud to contribute to our local communities by handcrafting all our clothing within the United Kingdom. This commitment extends to utilizing locally sourced materials whenever feasible, fostering collaboration and growth within our region.
Absolutely, we understand that some occasions demand quick turnaround times. If you need a dress in a hurry, contact our team to discuss rush order options. While our standard lead times ensure the highest quality, we’re here to accommodate your special requirements whenever possible.
Yes, we absolutely can! Sibling matching outfits are a delightful way to celebrate family bonds. Share your vision with us, and our design team will craft coordinated ensembles that capture the essence of togetherness and style.
Rosa Amour garments are crafted using a diverse range of fabrics to cater to various styles and occasions. Our signature jersey fabric offers comfort and elegance. Additionally, we use materials like tulle, lace, net, chiffon, linen, and satin to create unique pieces that suit different preferences and events.
Indeed, different fabrics require specific care to ensure their longevity. You can find detailed care instructions on each product’s description page, as well as on the garment label. Following these guidelines will help you maintain the beauty and quality of your Rosa Amour garments.
Absolutely, our garments are versatile and can be tailored to suit various special occasions beyond photography sessions. We understand the importance of individual preferences, so we offer customization options. Feel free to contact us before placing your order to discuss any adjustments you might need. Whether it’s altering the length, adding lining, or other modifications, we’re here to cater to your needs.
Order information
At Rosa Amour, we manage various processing timeframes to ensure the best experience for our customers. Items that are in stock and ready to ship will be dispatched within 1-3 days upon receiving your order.
Made-to-order or pre-order items follow a processing time of 2-3 weeks before they are shipped. For bespoke orders, we provide individual timelines during the consultation process.
Please remember that processing times are estimates and can vary, especially for bespoke made-to-order garments. To avoid disappointment, we recommend allowing ample time for the process. For urgent orders, a rush order option is available at checkout.
While we strive to offer a seamless shopping experience, we cannot predict customs fees for international shipping. Customs duties are subject to the carrier’s discretion and local regulations. All customs charges are the responsibility of the client and are not covered by Rosa Amour. To obtain accurate information about potential delivery charges, we recommend contacting your local customs office.
Before contacting us, please review your order to ensure its accuracy. If you notice that a portion of your order is missing, it’s possible that it was sent in multiple parcels, especially if your order is extensive.
Upon placing your order, you will receive an order confirmation email right away. Please check your inbox, including your Junk/Spam folder, for this important email. If you haven’t received the confirmation email, please don’t hesitate to get in touch with us.
After you’ve placed your order, an email confirmation will be sent, and our team will start processing your purchases. For rush orders, the option is available during checkout. Subsequently, your order will be delivered to you through postal mail.
Absolutely, your invoice will be emailed to the specified email address. Additionally, please check your shipment for a copy of the invoice.
Once your order is submitted, we initiate the processing promptly. Unfortunately, as it’s already being processed in our atelier, we’re unable to make modifications. If changes are necessary, please place a new order or proceed with returns for any unwanted products. For custom and made-to-order orders, there may be an option to make amendments within the first 12 hours of order placement. Please reach out to us for further guidance.
Navigating our website is designed to be a seamless experience. When you find a product you love, simply select the desired colour and size from the dropdown menu and add it to your basket.
To ensure a smooth fulfilment process, your provider may require additional security information. By entering your unique code, you’ll be able to confirm your order. Upon acceptance, you’ll receive an on-screen message and an email confirmation.
Your security is paramount when shopping with Rosa Amour. We employ industry-standard encryption techniques to safeguard potentially sensitive information, including your name, address, and credit/debit card details. Your trust and safety are our priorities.
Efficiency is important to us. Once your order is placed, processing begins promptly to ensure timely delivery. This means that after placing your order, cancellations or changes are not possible. For made-to-order or bespoke orders, please note that they cannot be cancelled or returned.
Elevate the gifting experience with Rosa Amour’s gift packing service. You can add this option during checkout for an additional charge. Your chosen items will be elegantly wrapped, ensuring your gift is as enchanting on the outside as it is on the inside.
payment information
Your payment will be processed once you’ve successfully completed your online order. Once your order is confirmed and authenticated, the corresponding amount will be debited from your account. In the unlikely event that we’re unable to fulfil your order, we’ll promptly notify you to ensure transparency.
At Rosa Amour, we offer a variety of convenient payment methods to suit your preferences. Currently, we accept the following payment options:
- American Express (Amex)
- Debit Cards
- Credit Cards
- Mastercard
- Maestro
- PayPal
- Google Pay
- Apple Pay
If you’re the fortunate recipient of a Rosa Amour voucher or gift certificate, you can certainly use it to make your purchase. During the checkout process, you’ll have the opportunity to input the required details from your gift card.
Should you possess a discount code, please ensure its application during the checkout process. Kindly note that discount codes cannot be added after an order has been placed. Please remember that only one discount code can be used per order. In the event of a refund for discounted items from an order, the refund will be processed at the discounted price paid.
Managing your payment options is simple. Log in to your account and navigate to the ‘payment details’ section. From there, you can conveniently add, delete, or update your saved payment methods to ensure a seamless and secure shopping experience.
Absolutely, your payment information is secure on our website. We utilize SSL security protocols to ensure that your sensitive data remains safe during the transaction process.
Yes, the minimum order amount required to use a discount code will be clearly indicated in the offer information. This helps ensure that you can take full advantage of the discount.
No, there are no additional charges imposed by us for using any specific payment methods. The total amount you see during checkout is the amount you’ll be charged.
If your payment fails, there could be an error in the transaction process. We recommend trying again or utilizing a different payment method. If issues persist, you might want to check with your payment provider or contact our customer service for assistance.
Yes, once the transaction is complete, your payment information will be accessible on your account page. This enables you to conveniently reference your payment history whenever needed.
Delivery information
| DELIVERY OPTION | TIME FRAMES | COST |
|---|---|---|
| DPD Delivery | Delivery to UK address within full tracking. | £11.95 |
| Royal Mail Small Parcel | Partial Tracking to delivery point and max 2 day delivery | £6.95 |
| UPS Express – Europe | UPS delivery to europe in 3 to 5 days with full tracking. | £22.95 |
| UPS – Worldwide | UPS delivery eorldwidee in 7 to 10 days with full tracking. | £49.95 |
Please be aware that the estimated shipping times listed above solely reflect transit and processing time at our warehouse after the order has been dispatched. These times do not include any additional manufacturing time for made-to-order items, which could add several weeks to your wait. For next-day deliveries, you may receive your dispatch confirmation email as late as 12:30 AM on the day your package is expected to arrive
Complimentary Free Standard Shipping over £150 within the UK
For our valued customers outside of the UK, your Rosa Amour shipment may or may not be subject to customs or import duties, which are contingent on the order value. If your parcel incurs charges, it’s the recipient’s responsibility to cover these costs. Unfortunately, as these charges are beyond Rosa Amour’s control and can differ significantly from country to country, we cannot predict the exact charges. To obtain accurate information, we recommend contacting your local customs office to avoid any unexpected delivery charges.
Our EU delivery is facilitated through standard international shipping. Should you require assistance or have any questions, feel free to contact us at customerservice@rosaamour.co.uk prior to placing your order.
Similar to EU delivery, our international delivery employs standard international shipping at the rate of £49.95. For inquiries or assistance, don’t hesitate to reach out to us at customerservice@rosaamour.co.uk before placing your order.
For Standard Delivery, the estimated timeframe for delivery could be up to 5 days. Please bear in mind that this estimate is subject to variations, especially during peak seasons, bank holiday weekends, and periods of potential strikes.
Our complimentary shipping is provided through the standard Delivery method.
Certainly, for delivery options that include tracking, we can provide you with the relevant tracking information. This allows you to keep a close eye on the progress of your delivery.
The requirement for a signature upon delivery depends on the specific delivery method chosen. Some methods may require a signature, while others may not. This information will be outlined during the checkout process.
Unfortunately, once an order has been placed, we’re unable to make changes to the delivery address. We recommend ensuring that the provided address is accurate before finalizing your order.
If you’re not available to receive the delivery, the delivery provider will typically make a reattempt. In some cases, the package might be taken to your local post office or a designated pickup point, you can check this with your local office.
returns & Refunds
While our products undergo rigorous quality checks, occasional flaws might slip through. If you receive a damaged or incorrect product, please reach out to us promptly. Contact us through our ‘Contact Us’ section or send a private message on Facebook. When contacting us, kindly provide the following information: Your Name, Order Number, Product Name and Code, Picture of the Fault, and a Description of the Fault. Please refrain from returning the item without prior communication with our Customer Care team.
To ensure timely delivery, we initiate order processing promptly upon receipt. Therefore, after placing your order, changes or cancellations are not possible. Please note that made-to-order or bespoke orders cannot be canceled or returned.
We accept returns of unwanted items within 14 days of delivery at Rosa Amour, provided they are in their original condition (with tags and packaging) and not part of our sale, made-to-order, or bespoke couture collections. Please note that due to hygiene reasons, we cannot accept returns of jewelry.
Once we receive your returned item, please allow up to 10 working days for us to process your refund to the original payment method. This will be minus any shipping expenses, returns fees, and handling fees. Items deemed unsuitable for refund (not returned within 14 days of receipt, damaged, dirty, or with tags or security tape removed) will be denied as a return. Please keep in mind that jewelry cannot be returned due to health and hygienic concerns. Please be aware that we cannot be held responsible for misplaced packages.
For customers in the UK or the European Economic Area (EEA), you have a 14-calendar-day window to cancel your order if you’ve changed your mind. This applies to premade goods only and starts from the day you receive all items in your order. If you receive faulty goods, you may have the right to return, repair, replace, or get a refund for those items.
Please note the following criteria for returns:
Items must be returned within 14 days of receipt.
Items must be unworn, unwashed, and unused with original labels still attached.
Pierced jewelry cannot be returned for health and hygiene reasons.
In cases of suspected fraudulent activity or improper returns, we reserve the right to withhold refunds and block accounts from placing future orders. If you believe this is a mistake, please contact us for resolution.
We regret that we cannot offer free returns to our customers. The cost of returning items is your responsibility. International customers seeking to return purchases should contact our sales staff for further guidance.
Unfortunately, we do not refund delivery charges on any orders.
Regrettably, we are unable to process exchanges at this time. You can return your item and place a new order to acquire the item you prefer.
You can return in-stock items, with the exception of jewellery for hygiene reasons, sale items, custom orders, and made-to-order items. Please note that these exclusions ensure the quality and uniqueness of our products.
Yes, we kindly ask that you initiate your return within 14 days of receiving your order. This timeframe helps us process returns efficiently and provide you with a smooth experience.
At this time, we do not provide return labels for international returns. We recommend using a reliable shipping method to ensure your return reaches us safely.
To ensure a successful return, we require that items are returned in their original packaging. Unfortunately, we cannot accept returns without the original packaging as it helps us maintain the quality and presentation of our products.
technical Information
Wishlists are personalized collections of desired products that clients can save to their user accounts. This feature allows you to conveniently keep track of your favorite Rosa Amour items for future reference.
To subscribe to our newsletter, you can find a dedicated section at the bottom of our website. Just scroll down and you’ll see a place where you can enter your email address to receive updates and news.
Commercial usage of any photos or images from our website, or those featuring our photographers and clients, is strictly prohibited. Rosa Amour maintains agreements with photographers and clients, and any violation of this policy will result in legal action.
Rosa Amour does not grant authorization for the commercial resale of its gowns. However, personal resales are permitted.
For security reasons, we do not accommodate changes to email addresses associated with customer accounts. If you need to use an alternative email address, please register a new account accordingly.
To modify your delivery details, log in to your account, select the specific detail that requires alteration, and enter the updated information. It’s important to note that we are unable to change the address for orders that have already been placed.
Navigate to your account by selecting the option located on the top right-hand side. Within the dashboard, click on “Orders.” Here, you’ll find a list of your previous orders. By clicking “View” next to each order, you can access all the relevant information.
On the account dashboard, you’ll find a “Account Details” button. Click on this button and scroll down to locate the option to change your password.
Absolutely, we prioritize the security of your personal information. Our website employs SSL security measures to safeguard your data. Rest assured that only our team has access to your information, which is solely used for processing your payments and orders.
If you wish to unsubscribe from our newsletter, you can manage your preferences directly from your email settings. Simply follow the provided instructions within any newsletter email you receive to update your subscription status.
Certainly, you can share your Wishlist with others. This feature allows you to share your selected items with friends and family, making it easier for them to know your preferences.
If you encounter technical issues, you can reach out to our customer support team at customerservice@rosaamour.co.uk. We’re here to assist you and address any concerns you may have.
LETS STAY IN TOUCH!
Sign up to our newsletter for information on sales, delightful content and new additions to the Rosa Amour collection.