Terms and Conditions
1. Introduction and Company Information
Welcome to the online platform of Rosa Amour LTD. Before you utilize our services and products, please ensure that you carefully read and understand the following terms and conditions.
Company Name: Rosa Amour LTD
Registered Address: 3rd Floor, 86-90 Paul Street, London EC2A 4NE
Registration Number: 12917707
2. Website Overview
Website URL: www.rosaamour.co.uk
Purpose: Rosa Amour LTD proudly offers an innovative electronic commerce (e-commerce) platform. Our aim is to provide customers with the luxury of custom-made bespoke fashion, specially tailored fashion for expectant mothers, children, and an eclectic range of accessories.
3. About Our Services and Products
At Rosa Amour LTD, we pride ourselves in facilitating an assortment of tangible, high-quality products. Our product range comprises custom-made bespoke fashion, specialized fashion tailored for maternity and children, alongside unique accessories.
4. Payment, Pricing, and Transaction Details
Clients are granted the convenience to purchase products using a variety of payment options. These include, but are not limited to, American Express (Amex), Debit Cards, Credit Cards, Mastercard, Maestro, PayPal, Google Pay, and Apple Pay.
Please note, all our product prices are quoted in British Pounds (GBP). These prices are exclusive of any applicable taxes and shipping charges.
5. Comprehensive Shipping and Delivery Guide
Rosa Amour LTD offers extensive worldwide shipping to a diverse range of countries and territories. Below, we’ve provided an outline of our anticipated maximum delivery times:
United Kingdom (UK): 3-7 business days
European Union (EU): 7-14 business days
International: 7-21 business days. (Please be aware that delivery timelines can vary depending on the specific shipping method selected and the final destination).
6. Return and Refund Protocols
For a more detailed breakdown of our return processes, kindly refer to our `returns` page. A brief overview includes:
Product exchanges will not be facilitated.
Custom-made or tailor-made items are exempt from refunds.
Stock items can be returned for a refund within a stipulated 14-day window.
Refund evaluations are conducted by our dedicated customer service team, especially in cases involving damaged or missing items.
7. Privacy, Data Collection, and Protection
We value your privacy. Customer data is collected solely to streamline processes like payment, newsletter distribution, and shipping arrangements. Our exhaustive Privacy Policy provides an in-depth understanding of how we handle data, ensuring its safety and confidentiality. Our stance on cookies and other tracking technologies is also detailed within the Privacy Policy.
8. Intellectual Property Assurance
The name “Rosa Amour,” and the associated emblem, enjoy trademark protection and are shielded by pertinent intellectual property regulations.
9. Expected User Conduct
Website users are categorically cautioned against downloading, storing, or using any images or content without receiving explicit permission from Rosa Amour LTD.
10. Transparent Disclaimer
While we strive for perfection, potential discrepancies in color and detailing can occur owing to variations in display technologies. We do not guarantee the absolute accuracy or comprehensiveness of the information, products, services, or visual depictions presented on our platform.
11. Stipulated Limitation of Liability
Choosing to use our Website implies acceptance of inherent risks. Rosa Amour LTD remains indemnified against any direct or indirect damages resulting from the use of our online platform.
12. Governing Legalities and Jurisdiction
All interactions and transactions on our Website abide by the legal framework of the United Kingdom. Legal disagreements will be adjudicated by courts within England and Wales, Northern Ireland, and Scotland.
13. Stay Connected
Should you require further clarity, feel free to reach out to our dedicated customer support at customerservice@rosaamour.co.uk.
Terms of Use
User Responsibilities
Users are responsible for their actions and interactions on our website. By using our website, users agree to abide by all applicable laws and regulations.
Content Usage
Users are strictly prohibited from commercially using the photos from our photographers and clients unless they have obtained consent from the company’s owner or the respective photographer. Rosa Amour has agreements in place with photographers, and any violation of this policy may result in legal action.
User Conduct
Users are expected to engage with our website in a respectful and lawful manner. Commercial use of photos, as mentioned above, is prohibited.
Intellectual Property
Rosa Amour holds trademarks and copyrights for the content on our website, including text, images, and other materials.
Disclaimers
Accuracy: While we strive for accurate and up-to-date information, Rosa Amour shall not be liable for any errors, inaccuracies, or omissions on our website.
Limitation of Liability: Rosa Amour shall not be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising from the use of our website.
Shipping Limitations: All purchases made through the site are subject to our shipping conditions. By accepting these terms and using the site, users acknowledge these conditions.
Limitation of Liability
Rosa Amour limits its liability for any potential damages that may occur while using our website, as detailed in our Disclaimers section.
Indemnification
Users agree to indemnify and hold Rosa Amour harmless from any legal disputes, claims, or liabilities arising from their use of our website.
Governing Law and Jurisdiction
These Terms of Use are governed by the laws of England, Wales, and Scotland. Any legal disputes shall fall under the jurisdiction of the courts within these regions.
Changes to Terms of Use
Changes to our Terms of Use will be easily accessible on our website.
Contact Information
For questions or concerns about these Terms of Use, please contact our customer service team at customerservice@rosaamour.co.uk.
Payment and Security Information
1. Accepted Payment Methods
We offer the following payment methods on our website:
American Express (Amex)
Debit Cards
Credit Cards
Mastercard
Maestro
PayPal
Google Pay
Apple Pay
2. Payment Processing
Payment processing is handled through Stripe, a third-party payment gateway.
3. Payment Security
To ensure the security of payment information, we employ SSL (Secure Socket Layer) technology for data encryption.
4. Data Encryption
We use asymmetric encryption to protect payment information.
5. Payment Authorization
Payment authorization is typically immediate upon completion of the transaction.
6. Storage of Payment Information
For a smoother shopping experience and accessibility, customers’ payment information is securely stored on our website/systems.
7. Fraud Prevention
We implement Stripe Radar, a fraud prevention system, to help prevent fraudulent transactions.
8. Billing Information
Billing information is handled securely. Customers receive electronic invoices via email.
9. Refund Process
The refund process for payments aligns with our Return and Refund Policy.
10. Contact Information
For any questions or concerns about payment and security, please contact our customer service team at customerservice@rosaamour.co.uk.